Blog

Dec 11, 2017

Did you know Land Rover offers an essential mobile application for Discovery and Velar owners?

The innovative Land Rover iGuide App has been designed to help customers get the most out of their Land Rover Discovery and Range Rover Velar. Using augmented reality technology, the app explains essential features and vehicle controls, and doubles as a mobile owners' manual to ensure the answer to any question is always readily available.

The application features four tools:
- Visual Search uses a variety of interactive images to identify important and helpful features and controls.
- Visual Search uses a variety of interactive images to identify important and helpful features and controls.
- A digital version of the Owner's Manual makes it easy to find information quickly.
- Frequently Asked Questions provide answers and information about the most common Discovery and Velar questions.
- The Warning Lights tool tells owners what each light on their dashboard means.

The Land Rover iGuide App can be readily downloaded to IOS or Android devices at the time of handover.
Please look for an iGuide for all future JLR products, including the new E-PACE.

Originally published at http://jlrtrainingnewsletter.com/

Dec 4, 2017

Did you know InControl Touch Pro includes HERE Auto Guidance?

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InControl Touch Pro provides technology drivers have come to expect from their  connected devices. That now includes a deeply personalized experience that makes any journey better. Gone are the days when navigation services were just about getting from A to B, and with the ability to offer alternative routes to avoid congestion or road closures.
HERE Auto Guidance on InControl Touch Pro will learn the routes a driver takes the most and can help plan accordingly so that destinations are reached as easily and quickly as possible, making the everyday driving experience more efficient and enjoyable. HERE auto guidance is standard on Jaguar XJ and available on XE, XF and F-PACE.
 
Demonstration video on YouTube
To learn how HERE auto guidance goes beyond navigation, watch a demonstration video on YouTube: https://www.youtube.com/watch?v=eiG3WHuuEaA

Originally published at http://jlrtrainingnewsletter.com/




Nov 27, 2017

Did you know tax depreciation advantages of Land Rover ownership really do add up?

Because Range Rover, Range Rover Sport and Discovery have gross vehicle weight ratings greater than 6,000 pounds, they qualify for an accelerated tax depreciation schedule.
They can be depreciated up to 60 percent in the first year, and fully depreciated in 6 years. That's a significant advantage compared to similarly priced luxury cars.
To support this message in market, Land Rover North America has announced the "Tax Advantage" customer and prospect campaign, with two direct mail options, as well as email follow ups.


Originally published at 
http://jlrtrainingnewsletter.com/


Nov 20, 2017

Did you know two JLR Technicians are finalists in the Global Technician of the Year Competition?

Two Jaguar Land Rover Technicians, Jason Gainous from JLR West Ashley and Edward Lozier from JLR Naples, have qualified as finalists within the Global Technician of the Year 2017 Competition. This week, they are being hosted at the Jaguar Land Rover UK Academy, representing the United States in this global event.

Both Jason and Ed were announced Marque of Distinction winners through the Journey to Excellence program and were given the opportunity to compete at the
Global Competition. Best of luck to Ed & Jason!

Originally published at 
http://jlrtrainingnewsletter.com/

Nov 13, 2017

Did you know Jaguar Land Rover diesel engines are among the most fuel efficient and cleanest powertrains in the world?

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Jaguar and Land Rover offer consumers the option of fuel efficient diesel powertrains that employ a combination of new and proven innovative technologies to deliver exceptional refinement, efficiency and performance.

Here are a few key facts:
- The EPA has approved all JLR diesel models, meaning they meet the most exacting clean emissions standards in the world
- Jaguar Land Rover offers six diesel models across the line-up, more than any other luxury manufacturer
- Jaguar XE and XF both provide an impressive EPA-certified rating of 42 mpg on the highway
- Highly-efficient Diesel Particulate Filters capture 99.9% of all ultrafine particles.

Originally published at http://jlrtrainingnewsletter.com/


Nov 7, 2017

Did you know the Range Rover Velar innovation story includes premium textile?

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Range Rover celebrates many firsts, one of which is the option of a contemporary and beautifully-crafted premium textile. Created by Kvadrat, it has been designed by craftspeople who truly understand the finest materials.

Exhibiting natural characteristics, this renewably-sourced rich wool yarn is extremely hardwearing, soft to touch and breathable, ensuring appropriateness in all temperatures. Its natural soil-resistant qualities ensure it will maintain its look and feel for many years.

If soiling does occur, natural water resistance means that spills can be dabbed off before staining occurs and a simple application of warm water and a soft sponge can be used for cleaning. Finally, it's worth noting that Kvadrat shares the JLR ethos of wanting to continually reduce the environmental impact manufacturing companies can have.

Originally published at http://jlrtrainingnewsletter.com/
Oct. 30, 2017

Did you know Jaguar Land Rover vehicles with diesel engines utilize Selective Catalytic Reduction to reduce exhaust emissions?

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Jaguar and Land Rover's latest diesel engines are among the cleanest in the world. Designed from the outset to be fully compliant with all federal and state emissions regulations, Jaguar Land Rover diesel engines incorporate several key technologies, including Selective Catalytic Reduction (SCR). This exhaust after-treatment helps reduce emissions of Nitrogen Oxide (NOx), a gas that affects air quality.

The SCR system injects Diesel Exhaust Fluid (DEF) into the exhaust where it mixes and passes through the SCR, converting NOx into harmless nitrogen gas.

Between 2004 and 2016, SCR technology has reduced average NOx emissions by more than 90 percent. So, Jaguar and Land Rover customers who choose a diesel engine vehicle can be assured they have a car that meets the latest technology standards for emissions.

Originally published at http://jlrtrainingnewsletter.com/


Oct. 23, 2017

Did you know Adaptive Cruise Control includes Queue Assist?

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Jaguar and Land Rover vehicles  offer the option of Adaptive Cruise Control (ACC) with Queue Assist for enhanced active safety. Using a radar sensor ACC can detect vehicles ahead and  automatically adjust speed to maintain a safe driving distance.
Queue Assist is intended for use in lines of traffic on main roads, where minimal steering is required. If a vehicle ahead slows to a stop, Queue Assist brings the Jaguar or Land Rover to a stop and holds it stationary. As the vehicle ahead moves away, a brief press on the accelerator pedal resumes ACC operation.
If the driver wishes to use normal cruise control, by holding the gap decrease button for a few seconds the ACC feature will deactivate.
Customers should know that ACC is not a substitute for driving safely, with due care and attention.

Originally published at 
http://jlrtrainingnewsletter.com/


Oct. 16, 2017

Did you know a hands-free powered tailgate is available on many Jaguar and Land Rover models?

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Many Jaguar and Land Rover models offer a powered Gesture Tailgate System, allowing the driver to open and close the tailgate by raising their foot to sensors located on either side of the rear bumper.

To operate, always stand in front and parallel to where the Gesture Tailgate module is located and perform a kick and return motion (of 1 - 2 sec.). The key should always be within 4 ft. of the Gesture Tailgate System.

The module location varies slightly from model to model, so it's important for customers to know how to operate this convenience feature on their specific Jaguar or Land Rover.

Originally published at http://jlrtrainingnewsletter.com/

Oct. 9, 2017

Did you know correct battery care during vehicle storage will increase the overall life of a battery?

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Batteries that are not maintained properly start a "sulfation" process internally which is not reversible and can reduce the life span of the battery. This shortened life span can result in a Jaguar or Land Rover Customer requiring Roadside Service and unscheduled Retailer visits. Vehicles in Retailer stock require 30-day checks and must be charged at 90-day intervals.
It is the Retailer's responsibility to ensure all of their vehicles in stock are maintained to Jaguar Land Rover standards.

Originally published at http://jlrtrainingnewsletter.com/

Oct. 2, 2017

Did you know Jaguar Land Rover continues to reduce emissions and meet all worldwide standards?

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Reducing exhaust emissions is one  of the biggest challenges for the  automotive industry. Since 2008  JLR has been investing in the development of ultra-clean gasoline and diesel engines. The result is our customers now have a choice of  vehicles with low emissions and world-class fuel economy.
This is part of a larger commitment by Jaguar Land Rover to implement a range of solutions aimed at reducing emissions of carbon dioxide (CO2), a gas that affects global warming. Here are a few of them:
- Jaguar Land Rover has invested over a billion dollars in cleaner engine technologies at its engine manufacturing center, in addition to further investment in electric and hybrid vehicles.
- Since 2005 Jaguar Land Rover has reduced average CO2 emissions at a greater rate than any other vehicle manufacturer.
- Jaguar Land Rover has developed diesel engines that typically emit up to 25% less CO2 than gasoline engines.
- In addition, JLR has reduced the weight of its cars by up to 40% by using lightweight aluminum and is on track to reach carbon neutral operations by 2020.

Originally published at http://jlrtrainingnewsletter.com/
Sept. 23, 2017

Did you know Traffic Sign Recognition with Adaptive Speed Limiter could save Jaguar and Land Rover drivers from a speeding ticket?

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Jaguar and Land Rover vehicles equipped with Traffic Sign Recognition (TSR) have a forward facing stereo camera located behind the rearview mirror. The camera detects speed signs, no passing signs, and variable overhead speed signs.

The TSR system has three basic functions:
1. Speed limit detection: The instrument panel displays a corresponding sign.
2. Speed alert: When the vehicle's speed is greater than the detected speed limit, a warning is displayed.
3. No passing zone: When a DO NOT PASS sign is detected, the system also displays a corresponding sign in the instrument panel.

When TSR is used in conjunction with adaptive speed limiter, ASL will limit the speed of your vehicle based on road signage. For instance, when passing a speed limit sign that is higher than the vehicle's current speed, ASL will automatically apply a new maximum speed limit and reduce the acceleration of the vehicle.

TSR is a driving aid only and Jaguar and Land Rover drivers should observe all road markings.

Originally published at 
http://jlrtrainingnewsletter.com/

Sept. 18, 2017

Did you know HomeLink is available on every new Jaguar and Land Rover?

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All Jaguar Land Rover vehicles are available* with HomeLink, a wireless control system that allows drivers to open and close their garage door. The procedure to program the system is straightforward but customers may want some assistance.
To program the HomeLink device:
1. With the ignition switched on, press and release the HomeLink button (1) on the rear-view mirror. The LED in the rear-view mirror's glass (2) flashes orange.
2. Position the end of the remote control (3) 1 to 3 in. from the HomeLink button.
3. Press and hold the button on the remote control. The LED on the rear-view mirror flashes green or continuously illuminates green. Release the remote control button.
4. Firmly re-press and release the programmed HomeLink button up to three separate times to activate the device. When the device activates, programming is complete.

Originally published at 
http://jlrtrainingnewsletter.com/

Sept. 11, 2017

Did you know there are steps to follow when preserving a satin paint finish?

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Jaguar Land Rover utilizes the most  innovative paint systems to produce vibrant colors with smooth finishes and lasting  durability. When it comes to vehicles with satin paint, customers need to follow some simple steps to preserve the paint's finish:

- Never polish a satin paint finish; once satin paint has started to be polished the only way to restore the paint appearance is by repainting.
- Only use Jaguar Land Rover-recommended products when cleaning the vehicle's exterior.
- Do not use an automated car wash.
- Stickers should not be affixed to the vehicle's exterior.

Originally published at 
http://jlrtrainingnewsletter.com/

Sept. 4, 2017

Did you know Jaguar Land Rover is committed to helping owners breathe cleaner air on every journey?

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The new Range Rover Velar and Jaguar XF Sportbrake (coming to Retailers late this year) have unique optional features, including a cabin air ionization system. By means of  a coated evaporator, the system  ionizes particles in the air, making them attract to surfaces and thus helping to cleanse the air.

The system can be switched on via the Climate Settings menu: first select air distribution to the face mode and then activate by selecting the Air Ionization icon (above). Selection of the Auto mode will deactivate air ionization.

Originally published at http://jlrtrainingnewsletter.com/
August 28, 2017

Did you know many Land Rover vehicles do not have dipsticks for checking engine oil levels?

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Jaguar Land Rover recommends checking the engine oil weekly and never allowing the oil level to fall far below the lower mark on the oil level indicator. This is especially important if a customer plans to use the vehicle for performance driving. When handing over an F-TYPE or an SVR model the oil level check procedure should be pointed out. We don't want our customers to feel like a "dipstick" when they can't find one under the hood.

Before checking the engine oil level, owners should make sure that:
1. The vehicle is stationary and the Electric Parking Brake (EPB) is applied.
2. The vehicle is on level ground.
3. The engine oil has reached its normal working temperature (oil is hot).
4. The engine has been switched off for 10 minutes, for the oil level to stabilize.

The oil level can be checked as follows:
1. Switch on the ignition (do not start the engine)
2. Select Oil Level from the Vehicle Information menu
An indication of the oil level will be displayed and messages to the right of the indicator will advise of any action that may need to be taken.


Originally published at 
http://jlrtrainingnewsletter.com/

August 21, 2017

Did you know Range Rover Velar has many WOW features?

The new 2018 Range Rover  Velar is coming to market soon with many WOW features you and your customers may not know about. Here are just a few:
  • The Interactive Driver Display and the Touch Pro Duo display will dim or brighten automatically based on the level of ambient lighting.
  • The "icebreaker" door handles are able to push through 1/8th of an inch of ice by applying a small force to deploy.
  • The unique proportions of the Velar allow for 34.4 cu. ft. of cargo space which is double that of its target competitor.
  • Head-Up Display is 2.5x larger than the current generation product. LED technology allows for a full-color display with extremely vibrant colors.
  • There are only 3 hard buttons on the multi-screen interface─all else is touch sensitive.
  • Velar is composed of 82% aluminum.

Originally published at http://jlrtrainingnewsletter.com/

August 14, 2017

Did you know Jaguar and Land Rover vehicles equipped with InControl Touch Pro can receive safety camera notifications?

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Safety cameras are now used in many locations to monitor compliance with speed limits, with the camera count now exceeding 5,000. (See chart showing the top areas with safety cameras.)
Retailers in affected areas should educate owners about the following:
  1. Safety camera notifications can be switched on/off under navigation settings.
  2. Safety camera notifications are audible and visual. The visual safety camera alert is displayed on the right-hand side of the touchscreen.
  3. Map data feeds safety camera notifications; it is important to keep the vehicle's map software up-to-date.
  4. Safety camera notifications are only available on vehicles equipped with InControl Touch Pro.

Originally published at http://jlrtrainingnewsletter.com/

August 7, 2017

Did you know Range Rover Velar has many features designed specifically for our customers?

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As the most refined and capable medium SUV, Velar is certain to bring many new and existing customers to Land Rover Retailers. So, it's essential to ensure our products are ordered, built and delivered according to the customer's desire. 

Additional details about certain features should be noted during the sales process to ensure that customer expectations are met. These include:
  • Rear Seat Entertainment
  • Roof Rail fitment
  • Exterior detail color differentiation
  • Gesture tailgate sensor position
  • Air Suspension fitment
  • Mirror Memory functionality
  • Premium Textile fitment
  • Headlight Stalk functionality

Originally published at http://jlrtrainingnewsletter.com/
July 31, 2017

Did you know Land Rover Discovery has three Climate Control variations?

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Land Rover Discovery features a  highly-efficient automatic Climate  Control system to ensure the interior is maintained at the perfect temperature, whatever the weather outside.

Three versions are available, ranging from a Two-zone automatic system, standard on SE, a Three-zone system, standard on HSE and HSE Luxury and a Four-zone system, optional on HSE and HSE Luxury. The Three-zone system provides 2nd row passenger controls in the rear of the center console. The Four-zone system provides additional roof and face level vents for occupants of the 2nd and 3rd rows. Additionally, a secondary cooling and heating module improves efficiency and is an integral part of the Four-zone automatic system.

With its independent heating and cooling capability, the Four-zone system offers a significant improvement in 2nd and 3rd row comfort and is highly recommended for vehicles equipped with 3rd row seats and/or used in extreme hot/cold climates.
Retail personnel should be familiar with Discovery's Climate Control variations in order to help customers choose the system that best meets their needs.

Originally published at http://jlrtrainingnewsletter.com/

July 24, 2017

Did you know there are steps to follow when preserving a satin paint finish?

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Jaguar utilizes the most  innovative paint systems to produce vibrant colors with smooth finishes and lasting  durability. When it comes to vehicles with satin paint, customers need to follow some simple steps to preserve the paint's finish:
- Never polish a satin paint finish; once satin paint has started to be polished the only way to restore the paint appearance is by repainting.
- Only use Jaguar Land Rover-recommended products when cleaning the vehicle's exterior.
- Do not use an automated car wash.
- Stickers should not be affixed to the vehicle's exterior.

Originally published at http://jlrtrainingnewsletter.com/

July 17, 2017

Did you know Toll Tags must be positioned properly to operate?
 
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Many Jaguar Land Rover vehicles come with a Solar Attenuating glass windshield designed to filter sunlight through its special laminated (IRR) layer.
When using an electronic actuating card or device, such as toll tags or Radio Frequency ID Tags, they must be mounted at the dedicated locations on the inside of the windshield. If the electronic actuating card or device is located on any other part of the solar attenuating windshield, electronic scanners in toll plazas may not recognize them.

The proper mounting location may vary based on the make and model, and the  appropriate area may not be 100% clear glass as the cutout might be within the obscuration band. That's why owners need to become familiar with the proper placement for their specific Jaguar or Land Rover.

Originally published at http://jlrtrainingnewsletter.com/

July 10, 2017

Did you know a motor vehicle is stolen in the United States every 45 seconds?

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That statistic is according to the FBI's  Uniform Crime Report. Fortunately Jaguar and Land Rover owners have the  advantage of Stolen Vehicle Locator, a standard feature included with InControl Remote and Protect. This feature allows the police department and our JLR Stolen Vehicle Center service provider to work together in the recovery of a stolen vehicle.

In order for this feature to be activated, it is critical that retail personnel set up their customers InControl Remote and Protect account at the time of delivery. If an owner finds their vehicle lost or stolen, they will need to contact the local police and obtain a police report. Once the report is filed, the Stolen Vehicle Monitoring center will work with police to help track and recover an owner's vehicle.

For our retailer partners, please make sure your loaner fleet is registered with an InControl account. Stolen Vehicle Locator can only be activated if a vehicle is registered; it CANNOT be retroactively set up.

Originally published at http://jlrtrainingnewsletter.com/

July 3, 2017
Did you know correct battery care during vehicle storage will increase the overall life of a battery?

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Batteries that are not maintained properly start a "sulfation" process internally which is not reversible and can reduce the life span of the battery. This shortened life span can result in a Jaguar or Land Rover Customer requiring Roadside Service and unscheduled Retailer visits. Vehicles in Retailer stock require 30-day checks and must be charged at 90-day intervals.

It is the Retailer's responsibility to ensure all of their vehicles in stock are maintained to Jaguar Land Rover standards.

eLearning Requirement

The eLearning course Good Battery Care is mandatory for Sales Consultants and Guides, Service Advisors, and Technicians. The above eLearning course will assist in informing Retailer staff of the importance and requirement for battery maintenance.
Completion of this course by June 30, 2017, is required for Business Builder and forms part of the Retailer Standards programs. The course is available in the Learning Zone and should only take approximately 15 minutes to complete.


June 18, 2017
Did you know the JLR National Customer Service Conference is coming in August?

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This year's Jaguar Land Rover Customer Service Conference is scheduled for August 6-8 in  Washington, DC. Dealer Principals, Service Managers, Parts Managers, Service Advisors and Parts staff are invited to attend.
Once again participants will learn about Jaguar Land Rover growth plans and key priorities, in addition to sharing best practices and addressing challenges with the JLR Corporate Team.
Service Managers are also invited to join the Range Rover Velar training session on August 8-9 in nearby Chantilly, VA.

Originally published at http://jlrtrainingnewsletter.com/

June 12, 2017
Did you know Range Rover Velar is arriving soon?

 The 2018 Range Rover Velar is coming to market soon with some great features you may not know about. Here are just a few:

-Lightweight aluminum-intensive architecture offering excellent durability and reliability
-Choice of: 380hp 3.0L V6 supercharged gas engine, 247hp 2.0L inline 4cyl turbocharged gas engine or 180hp 2.0L inline 4cyl turbocharged diesel engine
-All-new multi-screen interface - Touch Pro Duo - delivers flexibility and customization via two 10" hi-resolution touchscreens
-100% LED exterior lighting provides an incredible amount of light and gives the front end a sporty and dynamic feel
-Second generation head-sup display (HUD) provides a full-color projection
-Deployable flush door handles help create the Velar's exceptionally clean, pure lines and aerodynamics

Info in the Resource Center

The Velar Launch Training Experience -  Designed to Inspire - begins July 2017. 
See details in the training Bulletin in the Resource Center.

Hours

  • Monday 9:00AM - 7:00PM
  • Tuesday 9:00AM - 7:00PM
  • Wednesday 9:00AM - 7:00PM
  • Thursday 9:00AM - 7:00PM
  • Friday 9:00AM - 7:00PM
  • Saturday 9:00AM - 7:00PM
  • Sunday 10:00AM - 6:00PM

Contact

Land Rover Marin

195 Casa Buena Drive
Directions Corte Madera, CA 94925

  • Sales: (888) 386-7916
  • Service: (888) 492-1864
  • Parts: (855) 616-2746