Land Rover

Land Rover Marin

195 Casa Buena Drive
Directions Corte Madera, CA 94925

  • Sales: (855) 415-8987
  • Service: (855) 455-8987
  • Parts: (855) 616-2746
Info

Blog

August 14, 2017

Did you know Jaguar and Land Rover vehicles equipped with InControl Touch Pro can receive safety camera notifications?

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Safety cameras are now used in many locations to monitor compliance with speed limits, with the camera count now exceeding 5,000. (See chart showing the top areas with safety cameras.)
Retailers in affected areas should educate owners about the following:
1.) Safety camera notifications can be switched on/off under navigation settings.
2.)  Safety camera notifications are audible and visual. The visual safety camera alert is displayed on the right-hand side of the touchscreen.
3.) Map data feeds safety camera notifications; it is important to keep the vehicle's map software up-to-date.
4.) Safety camera notifications are only available on vehicles equipped with InControl Touch Pro.

Originally published at http://jlrtrainingnewsletter.com/
August 7, 2017

Did you know Range Rover Velar has many features designed specifically for our customers?

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As the most refined and capable medium SUV, Velar is certain to bring many new and existing customers to Land Rover Retailers. So, it's essential to ensure our products are ordered, built and delivered according to the customer's desire. 

Additional details about certain features should be noted during the sales process to ensure that customer expectations are met. These include:
- Rear Seat Entertainment
- Roof Rail fitment
- Exterior detail color differentiation
- Gesture tailgate sensor position
- Air Suspension fitment
- Mirror Memory functionality
- Premium Textile fitment
- Headlight Stalk functionality

Originally published at http://jlrtrainingnewsletter.com/
July 31, 2017

Did you know Land Rover Discovery has three Climate Control variations?

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Land Rover Discovery features a  highly-efficient automatic Climate  Control system to ensure the interior is maintained at the perfect temperature, whatever the weather outside.

Three versions are available, ranging from a Two-zone automatic system, standard on SE, a Three-zone system, standard on HSE and HSE Luxury and a Four-zone system, optional on HSE and HSE Luxury. The Three-zone system provides 2nd row passenger controls in the rear of the center console. The Four-zone system provides additional roof and face level vents for occupants of the 2nd and 3rd rows. Additionally, a secondary cooling and heating module improves efficiency and is an integral part of the Four-zone automatic system.

With its independent heating and cooling capability, the Four-zone system offers a significant improvement in 2nd and 3rd row comfort and is highly recommended for vehicles equipped with 3rd row seats and/or used in extreme hot/cold climates.
Retail personnel should be familiar with Discovery's Climate Control variations in order to help customers choose the system that best meets their needs.

Originally published at http://jlrtrainingnewsletter.com/

July 24, 2017

Did you know there are steps to follow when preserving a satin paint finish?

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Jaguar utilizes the most  innovative paint systems to produce vibrant colors with smooth finishes and lasting  durability. When it comes to vehicles with satin paint, customers need to follow some simple steps to preserve the paint's finish:
- Never polish a satin paint finish; once satin paint has started to be polished the only way to restore the paint appearance is by repainting.
- Only use Jaguar Land Rover-recommended products when cleaning the vehicle's exterior.
- Do not use an automated car wash.
- Stickers should not be affixed to the vehicle's exterior.

Originally published at http://jlrtrainingnewsletter.com/

July 17, 2017

Did you know Toll Tags must be positioned properly to operate?
 
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Many Jaguar Land Rover vehicles come with a Solar Attenuating glass windshield designed to filter sunlight through its special laminated (IRR) layer.
When using an electronic actuating card or device, such as toll tags or Radio Frequency ID Tags, they must be mounted at the dedicated locations on the inside of the windshield. If the electronic actuating card or device is located on any other part of the solar attenuating windshield, electronic scanners in toll plazas may not recognize them.

The proper mounting location may vary based on the make and model, and the  appropriate area may not be 100% clear glass as the cutout might be within the obscuration band. That's why owners need to become familiar with the proper placement for their specific Jaguar or Land Rover.

Originally published at http://jlrtrainingnewsletter.com/

July 10, 2017

Did you know a motor vehicle is stolen in the United States every 45 seconds?

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That statistic is according to the FBI's  Uniform Crime Report. Fortunately Jaguar and Land Rover owners have the  advantage of Stolen Vehicle Locator, a standard feature included with InControl Remote and Protect. This feature allows the police department and our JLR Stolen Vehicle Center service provider to work together in the recovery of a stolen vehicle.

In order for this feature to be activated, it is critical that retail personnel set up their customers InControl Remote and Protect account at the time of delivery. If an owner finds their vehicle lost or stolen, they will need to contact the local police and obtain a police report. Once the report is filed, the Stolen Vehicle Monitoring center will work with police to help track and recover an owner's vehicle.

For our retailer partners, please make sure your loaner fleet is registered with an InControl account. Stolen Vehicle Locator can only be activated if a vehicle is registered; it CANNOT be retroactively set up.

Originally published at http://jlrtrainingnewsletter.com/

July 3, 2017
Did you know correct battery care during vehicle storage will increase the overall life of a battery?

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Batteries that are not maintained properly start a "sulfation" process internally which is not reversible and can reduce the life span of the battery. This shortened life span can result in a Jaguar or Land Rover Customer requiring Roadside Service and unscheduled Retailer visits. Vehicles in Retailer stock require 30-day checks and must be charged at 90-day intervals.

It is the Retailer's responsibility to ensure all of their vehicles in stock are maintained to Jaguar Land Rover standards.

eLearning Requirement

The eLearning course Good Battery Care is mandatory for Sales Consultants and Guides, Service Advisors, and Technicians. The above eLearning course will assist in informing Retailer staff of the importance and requirement for battery maintenance.
Completion of this course by June 30, 2017, is required for Business Builder and forms part of the Retailer Standards programs. The course is available in the Learning Zone and should only take approximately 15 minutes to complete.


June 18, 2017
Did you know the JLR National Customer Service Conference is coming in August?

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This year's Jaguar Land Rover Customer Service Conference is scheduled for August 6-8 in  Washington, DC. Dealer Principals, Service Managers, Parts Managers, Service Advisors and Parts staff are invited to attend.
Once again participants will learn about Jaguar Land Rover growth plans and key priorities, in addition to sharing best practices and addressing challenges with the JLR Corporate Team.
Service Managers are also invited to join the Range Rover Velar training session on August 8-9 in nearby Chantilly, VA.

Originally published at http://jlrtrainingnewsletter.com/

June 12, 2017
Did you know Range Rover Velar is arriving soon?

 The 2018 Range Rover Velar is coming to market soon with some great features you may not know about. Here are just a few:

-Lightweight aluminum-intensive architecture offering excellent durability and reliability
-Choice of: 380hp 3.0L V6 supercharged gas engine, 247hp 2.0L inline 4cyl turbocharged gas engine or 180hp 2.0L inline 4cyl turbocharged diesel engine
-All-new multi-screen interface - Touch Pro Duo - delivers flexibility and customization via two 10" hi-resolution touchscreens
-100% LED exterior lighting provides an incredible amount of light and gives the front end a sporty and dynamic feel
-Second generation head-sup display (HUD) provides a full-color projection
-Deployable flush door handles help create the Velar's exceptionally clean, pure lines and aerodynamics

Info in the Resource Center

The Velar Launch Training Experience -  Designed to Inspire - begins July 2017. 
See details in the training Bulletin in the Resource Center.

Hours

  • Monday 9:00AM - 7:00PM
  • Tuesday 9:00AM - 7:00PM
  • Wednesday 9:00AM - 7:00PM
  • Thursday 9:00AM - 7:00PM
  • Friday 9:00AM - 7:00pm
  • Saturday 9:00AM - 4:00 PM
  • Sunday 10:30AM - 6:00PM

Contact

Land Rover Marin

195 Casa Buena Drive
Directions Corte Madera, CA 94925

  • Sales: (888) 386-7916
  • Service: (888) 492-1864
  • Parts: (855) 616-2746